Global Contact Center, Product Leader (Senior Manager), Deloitte Global CoRe
DeloitteToronto, Ontario, Canada • Halifax, Nova Scotia, Canada • Kitchener, Ontario, Canada • Ottawa, Ontario, Canada
Posted February 19, 2026
104000 - 215000 CAD
Full Time
About the Company
Deloitte is a professional services firm that makes an impact that matters by inspiring and helping its people, organizations, communities, and countries to thrive.
Job Description
We are seeking a Global Contact Center Product Leader to provide leadership and strategic direction for Deloitte's Global Contact Center's technology platforms, specializing in ServiceNow.
Requirements
- Bachelor’s degree in a related field (Business Administration, Information Systems, Computer Sciences) required.
- Minimum of 10 years of related technology project management, enterprise product platform delivery, systems integration experience, business process requirements gathering, large system testing and managing complex programs in the Contact Center.
- Excellent stakeholder management required, with the ability to translate technical trade-offs into business outcomes.
- Experience with Contact Center platforms, tools and technologies required.
Benefits
- Competitive base salary and variable pay opportunities
- $4,000 per year for mental health support benefits
- $1,300 flexible benefit spending account
- Firm-wide closures known as 'Deloitte Days'
- Dedicated days of for learning (known as Development and Innovation Days)
- Flexible work arrangements and a hybrid work structure