Runbook Development Consultant

Our client located in the Kingston, RI has an immediate opening for a Runbook Development Consultant to join their team in a remote capacity. The Runbook Development Consultant will support the documentation and knowledge transfer of critical PeopleSoft operations.

Requirements

• Collaborate with PeopleSoft developers and IT stakeholders to document technical and operational processes
• Conduct structured interviews and workshops with developers to capture process details, system workflows, and support requirements
• Develop detailed runbooks that include: Step-by-step process documentation, Troubleshooting guides for common issues, Descriptions of underlying technologies, interfaces, and dependencies, Key points of contact and support organizations, Reference materials, checklists, and escalation procedures
• Organize and structure documentation for ease of use and knowledge transfer to backfill PeopleSoft developers
• Identify gaps or risks in current support processes and make recommendations for improvement
• Maintain collaborative relationships with technical and functional team members throughout the engagement
• Ensure all runbooks and supporting documentation are clear, complete, and up to date