Project Manager - Client Services (Order Manager)

As the Order Manager, you will play a crucial role within Client Services, responsible for processing client orders efficiently and placing orders in the system accurately to the downstream team.

Requirements

• 1-3 years' experience across subtitle/localization project management
• Native/professional/advanced spoken & written proficiency in Japanese
• Fluent English skills
• Proven experience in order management & processing of project milestones in localization, content distribution &/or E2E post-production environments
• Proven experience in managing orders in proprietary and 3rd party systems
• Experience in managing subtitle project milestones based on workability, production capacity, and client due dates
• High level attention to detail for ensuring quality and accuracy in orders
• Strong collaborative mindset with a focus on teamwork
• Experience working with cross-functional teams both locally and globally
• Proven ability to build and maintain strong relationships with internal and external stakeholders
• In-depth understanding of post-production processes, including marketing campaign execution
• Familiarity with industry standards and best practices
• Efficient in managing time and tasks effectively, with the ability to prioritize competing demands while meeting deadlines
• Skilled in escalation management and crisis resolution
• Comfortable and skilled in working with data, with the ability to effectively interpret, synthesize and integrate complex data into systems
• Exceptional verbal and written communication skills
• Proficiency with Microsoft Office, inventory, internet, order processing, and database software
• Solid technical understanding to troubleshoot the issues
• Prompt learning skills in understanding complex/complicated client or internal workflow