Controls Engineer Technical Support

The Controls Engineer Technical Support role at Dematic Corp. involves providing world-class customer service, troubleshooting complex technical issues, and collaborating with teams to develop solutions. The role requires a strong understanding of automated systems, PLC troubleshooting, and excellent problem-solving and communication skills.

Requirements

• Associate or Bachelor's degree in Engineering, Technical Management, or related field (or equivalent experience)
• 3–5 years of experience in technical support within material handling, automation, or logistic
• 3+ years of experience with controls hardware troubleshooting
• 3+ years of electrical troubleshooting experience
• Strong understanding of automated systems and basic PLC troubleshooting
• Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud)
• Excellent problem-solving, communication, and organizational skills
• Ability to work in a fast-paced environment and manage multiple priorities
• Willingness to work flexible hours and participate in on-call rotations
• Strong customer service mentality
• Strong verbal communication skills over the phone
• Ability to work independently and manage teams

Benefits

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities