Contract Support Specialist

The Contract Support Specialist plays a critical role in supporting the Network Contract Management team by providing essential administrative, technical, and analytical support focused on contracts held by the Single Source Continuum Contractor (SSCC). This position ensures the delivery of safe, effective, and compliant services to children in the conservatorship of the Texas Department of Family and Protective Services (DFPS).

Requirements

• Maintain organized and up-to-date electronic contract files
• Monitor T3C Readiness Assessments to evaluate alignment with Community-Based Care (CBC) expectations
• Review and process applications for legacy and new providers
• Utilize and maintain contract management systems
• Serve as a point of contact for routine inquiries from CPAs, GROs, RTCs, and SIL
• Facilitate communication between the contract management team, program areas, and contracted providers
• Assist in scheduling and coordinating meetings related to contract review, monitoring, and issue resolution
• Assist in compiling data and preparing reports for contract monitoring activities
• Support the review of contractual terms and documentation
• Help track and document contractor compliance with required background checks, licenses, and training requirements
• Alert the Manager, Contract Support Services of potential or identified contract non-compliance issues
• Provide administrative support to the contract management team
• Conduct basic research on relevant state and federal regulations, agency policies, and best practices
• Support the onboarding process for new contractors
• Document and track identified contractor performance issues and their resolutions in risk assessment
• Assist in gathering information and preparing summaries related to contract disputes or complaints
• Contribute to continuous quality improvement efforts related to contract support processes
• Maintain strict level of confidentiality when handling sensitive contract and client information

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance