Member Engagement Associate
Desert Financial Credit UnionPhoenix, Arizona, United States
Posted December 31, 2025
Full Time
About the Company
Desert Financial Credit Union, founded in 1938 by 15 educators with a modest $78.75, has grown into Arizona’s largest locally‑based credit union, serving over 450,000 members. The organization offers a full suite of financial products—including banking, investing, insurance, and community services—while prioritizing the economic vitality of the communities it serves. Its mission centers on strengthening local economies and workforces through tailored financial solutions and member‑first principles. As a federally insured institution that champions equal housing opportunity, Desert Financial blends deep local roots with a commitment to inclusive, member‑centric service.
Job Description
The Member Engagement Associate will answer and resolve member inquiries regarding account maintenance and general banking matters, via phone call. They will ensure world class service is delivered by way of effective communication, creative problem solving, and product and service knowledge.
Requirements
- High School Diploma or GED required
- 1+ years customer service experience required
- 1+ years experience working in a contact center preferred
- 1+ years Financial services experience preferred
Benefits
- Award winning culture
- Amazing Medical, Dental, Vision, Life Insurance benefits along with 401K employer matching!
- 100% PAID tuition at ASU, and monthly contribution towards paying-off existing student loans
- Time off for Parental/Elderly Care
- Money for your kids' extracurricular activities
- 16 paid volunteer hours per year