As a customer contact employee, you are the first point of contact for customers, handle questions quickly and professionally, and ensure that everything runs smoothly between systems and departments.
Requirements
- MBO qualification at level 4, preferably in an administrative, IT, or customer facing field
- Structured
- Analytical strong
- Eye for detail
- Communicate clearly, both verbally and in writing
- Separate wheat from chaff
- Proactive
- Solution-focused
- Navigate different interests
- Responsible for the smooth operation of processes
- Continuous improvement
- Experience with servicedesk environments, ticketing systems, customer contact
Benefits
- Competitive salary
- Laptop, smartphone, headset
- 26 holiday, onsite work allowance, pension scheme, accident insurance
- Training, certifications, grow