Corporate Bank – Client Service Senior Analyst - AVP

The Corporate Bank – Client Service Senior Analyst - AVP role is responsible for managing service-related tasks for Corporate Cash Management (CCM) and Trade Finance Online (TFO) clients, maintaining high caliber client service levels, and providing L1 support for Internet banking platform. The role also involves working closely with L2 and Product Management to resolve incidents and product-related issues, and conducting service reviews for Tier 1 and pre-selected Tier 2 clients.

Requirements

• Proven experience in service management, preferably in banking industries
• Strong customer service orientation to maintain high caliber service level for clients
• Ability to handle client queries, complaints efficiently
• Familiar with Corporate Cash Management Trade Finance products
• Ability to follow up on outstanding service-related issues proactively
• Excellent communication skills for effective collaboration with clients and internal stakeholders
• Strong interpersonal skills to work with other teams
• Flexibility to handle additional tasks as assigned by the bank
• Experience in creating and implementing action plans to improve service quality
• Ability to identify client needs and opportunity for cross-selling products

Benefits

• Flexible work arrangement
• Corporate group insurance
• EAP – free and confidential counseling, online work-life resources
• Comprehensive leave benefits