Support Digital Workplace H/F

Devoteam is seeking a Digital Workplace Support Specialist to provide technical support to users and master modern collaborative tools. The role involves installing, configuring, and maintaining workstations, managing incidents and requests related to office and collaborative applications, and contributing to the continuous improvement of support and workstation management processes.

Requirements

• Provide technical support to users and/or VIP (N2/N3) on-site or remotely.
• Install, configure, and maintain workstations (hardware and software).
• Manage incidents and requests related to office and collaborative applications, including Office 365, Teams, and Copilot.
• Participate in the preparation and deployment of new equipment.
• Accompany users in the use of tools and resolution of their issues.
• Contribute to the continuous improvement of support and workstation management processes.
• Write and maintain up-to-date technical documentation.