Customer Service Representative, Italian Speaker

Join Dexcom Lithuania as a Customer Service Representative to become an expert in CGM technology, assisting business customers and patients with product inquiries and post-purchase support. The role involves handling incoming and outgoing calls, responding to email requests, and collaborating with teams to drive results. You will work in a diverse and inclusive environment with colleagues representing 45 different nationalities, with opportunities for growth and development.

Requirements

• Fluency in English and Italian languages
• Strong verbal and written communication skills and excellent phone manner
• Customer-oriented and empathetic with ability to listen and assist business customers and patients
• Excellent problem-solving skills and ability to collaborate and drive results
• Working knowledge of Microsoft Word, Excel, Outlook, and Teams
• Previous experience in Operations or Customer Support area is a plus

Benefits

• Comprehensive onboarding and training
• Hybrid working model with remote and office work options
• 5 additional vacation days
• Opportunity to work from other countries for up to 30 days per year
• Health Insurance with reduced premiums for dependents
• Life and Accident insurance coverage
• 3rd Pillar Private Pension plan
• Health and Wellness programs
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events
• Best-in-class training and career development programs
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more
• Access to a fitness tracking app with rewards for staying active
• Free parking space at the city center office location