Sr. Engineer, Backend

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As a Sr. Engineer, Backend, you'll contribute to the design, development, and maintenance of information retrieval and distributed systems, including search engines and real-time distributed systems. You'll work with cross-functional teams to translate business requirements into technical solutions and implement and maintain monitoring, alerting, and performance metrics for platform reliability.

Requirements

• Contribute to the design, development, and maintenance of information retrieval and distributed systems
• Build and optimize search engines, including indexers, analyzers, ranking, and re-ranking strategies
• Work on hybrid search techniques, including dense vector manipulation, rank fusion, and reranking
• Maintain and enhance highly scalable search platforms with a focus on performance and cost efficiency
• Ensure high availability, reliability, and fault tolerance in search services
• Collaborate with cross-functional teams to translate business requirements into technical solutions
• Develop and optimize real-time distributed systems, microservices, and message-driven architectures
• Implement and maintain monitoring, alerting, and performance metrics for platform reliability
• Evaluate and integrate emerging technologies to improve search capabilities
• Write clean, modular, and well-tested code while following best engineering practices
• Participate in code reviews to ensure quality, maintainability, and scalability
• Provide mentorship and technical guidance to junior engineers

Benefits

• Competitive benefits and perks
• Robust training program
• Inclusive office environment
• Certified Great Place to Work