Travel Support Agent – Swedish Language

DIB is a cutting-edge online travel platform that empowers customers to handle straightforward bookings themselves, while their dedicated support team focuses on helping with more complex cases and last-minute challenges.

Requirements

• Excellent knowledge of Amadeus GDS, with at least 2 years of experience
• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
• Fluency in spoken and written Swedish and English
• Willingness to work evenings, night shifts, and weekends from home (shift-based work)
• Genuine passion for customer service, with excellent communication skills and a solution-oriented mindset

Benefits

• Fully remote working model
• Training, learning, and development opportunities
• A supportive, ambitious, and international team