DIB is a cutting-edge online travel platform that empowers customers to handle straightforward bookings themselves, while their dedicated support team focuses on helping with more complex cases and last-minute challenges.
Requirements
- Excellent knowledge of Amadeus GDS, with at least 2 years of experience
- Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds
- Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
- Fluency in spoken and written Swedish and English
- Willingness to work evenings, night shifts, and weekends from home (shift-based work)
- Genuine passion for customer service, with excellent communication skills and a solution-oriented mindset
Benefits
- Fully remote working model
- Training, learning, and development opportunities
- A supportive, ambitious, and international team