Associate Field Service Technician

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.

Requirements

• Gains familiarity with Field Service Technician practices and procedures.
• Performs hardware repairs on a component level.
• Cleans and adjusts mechanical components.
• Configures and installs applicable software.
• Performs routine checks according to documented procedures.
• Refills consumables as directed.
• Installs, moves, adds, changes and removes hardware and software products.
• Instructs and trains customers on usage and operation of installed hardware and software.
• Participates in regular hardware and software trainings.
• Participates in the implementation of measures to achieve agreed KPIs.
• Assists with special projects as assigned.