Associate Service Operations Security Technician

As an Associate Service Operations Security Technician at Diebold Nixdorf, you will provide on-site maintenance and repair services for customers, addressing issues and providing maintenance services according to set schedules and company policy. You will also assist with and perform basic level services on assigned products, including cleaning, drilling, and lock replacement.

Requirements

• Addresses issues and provides maintenance services according to set schedules and in line with company policy and manufacturer specifications.
• Assists with and/or performs basic level services on assigned products, including: Cleaning, drilling and lock replacement for safe deposit boxes and under counter teller equipment.
• Maintaining bolt work and time locks on safes, chests and vaults.
• Maintaining ATM Cencon locks and mechanical and electrical combination locks.
• Providing key duplication and lock core replacement.
• Maintaining after-hour depositories, VAT units, drive-up windows, drawers and sliding windows.
• Prioritizes service calls based on Service Level Agreements and management direction.
• Reports equipment discrepancies and chronic issues, escalating to proper support team for resolution.
• Contacts customers as required to set appointments, update on progress or ensure satisfaction with service delivery/issue resolution.
• Maintains safety awareness and follows safe behaviors at all times.
• Maintains a positive attitude to increase customer satisfaction.

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development