Retention Agent

The Digicel+ Retention Executive is responsible for executing tactical campaigns to maintain the active Digicel+ subscriber count, performing customer-facing interactions, and internal care functions. The role requires excellent communication skills, product knowledge, and ability to persuade customers to pay their bills and reconnect.

Requirements

• High School Diploma with passes in English and Math at the CXC or GCE level
• Ability to speak Spanish and/or Creole is an advantage
• At least six (6) months Customer Service training/experience
• Ability to communicate effectively both orally and in writing
• Good analytical skills
• Effective time management Skills
• Strong computer skills including the full suite of Microsoft Office solutions is mandatory
• Strong Task & Team orientation