Complaints Specialist
DigiOutsourceCape Town, Western Cape, South Africa
Posted February 17, 2026
Full Time
About the Company
When industry greats, ForwardSlash and SpeakUp Communications joined forces, now global front-runner in iGaming technology, DigiOutsource, was born. DigiOutsource is a proud partner of Super Group (SGHC) the holding company for leading online sports brand, Betway and premier betting brand, Spin. We work with Super Group to effectively service our clients and grow our offering. Based in Cape Town with offices in London and Portugal, we provide market-leading services to our international client base, while successfully managing, supporting and promoting established online gaming brands. From digital marketing, software development and business intelligence to design, training and communications we nurture and create career growth for all our people. If you’re looking to work in an innovative tech environment that services international clients, if you’re a driven, passionate and led by innovation then we'd love to hear from you. Ready? Step into your future.
Job Description
Kick-start your career in the online gaming world and experience the very latest in technology and innovation. We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us.
Requirements
- Minimum 2 years' experience in a Customer Service centric, Complaints Handling or Regulatory Compliance roles
- Holds a degree, diploma, or certification in Law, Business Administration, Communication, Public Relations, Consumer Protection, Compliance, Risk Management, or a related field
- Excellent written and verbal communication skills - ability to write clear, professional, and empathic responses
Benefits
- Comprehensive learning and development programmes
- Regular, constructive feedback
- Employee Assistance programme
- Free Massages On-site
- Free On-Site Gym
- Group Life Cover
- Funeral Fund Benefit
- Financial Services Assistance
- Employee Assistance Programme
- Curro School Fees Benefit
- Income Continuation Benefit
- Leadership Training
- Referral Bonus
- Medical Aid Subsidy
- Free Sleep Coaching
- On-site Barista
- Retirement Annuity Subsidy
- Team buildings