Retention Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation at DigiOutsource, a part of Super Group, a digital gaming company behind leading Sports and iGaming brands.

Requirements

• Relevant tertiary qualification in Project Management, Marketing, Business, or Finance Administration
• Minimum of 2 years' experience within Retention with a strong understanding of customer behavior and data-driven retention strategies
• Proven working knowledge of Microsoft Office Suite, including advanced Excel (spreadsheets, pivot tables, graphs, and formulas)
• Strong analytical mindset, confident in interpreting data and making informed business decisions
• Excellent verbal and written communication skills, with the ability to present complex ideas clearly and effectively
• Demonstrated project management expertise, with a track record of delivering projects on time and within scope
• Exceptional attention to detail, ensuring accuracy and consistency across all deliverables
• Ability to adapt quickly to changing priorities in a fast-paced, dynamic environment
• Highly organized, proactive, and quality-driven

Benefits

• Comprehensive learning and development programmes
• Innovative Performance Tool
• Employee Assistance programme
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Digioutsource - General Business
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team buildings