Incident Management Specialist
DigitainYerevan, Armenia
Posted January 30, 2022
Full Time
About the Company
Digitain specializes in ServiceNow consulting and development, helping organizations of all sizes implement and optimize the platform. They guide clients from foundational ITSM processes through advanced integrations and custom end‑user portals, covering design, build, and transformation phases. By combining deep platform expertise with a flexible, project‑scalable approach, Digitain enables rapid deployment and lasting operational improvements. Their focus on end‑to‑end delivery and commitment to aligning technology with business goals sets them apart in the ServiceNow ecosystem.
Job Description
We welcome an Incident Management Specialist to join our team. The job involves receiving and processing incident tickets, implementing initial review, and collaborating with teams to resolve incidents. The role requires excellent communication skills, knowledge of MS Office, and experience in the iGaming industry.
Requirements
- Undergraduate Degree in IT / Management
- Ability to competently keep verbal and written communication in Armenian, English and Russian
- Good knowledge of MS Office
- Experience in the iGaming industry
- Knowledge of Atlassian Jira or other similar software
- Ability to work with shifts
- Reporting and analytical skills