CUTOMER CARE AGENT

Digital Virgo Ethiopia is seeking a Customer Care Agent to enhance user experience across multiple entertainment platforms and contribute to the growth of the company's brand presence in the region.

Requirements

• Handle and follow up on customer feedback, inquiries, and issues across multiple channels.
• Support the launch and monitoring of new services and products across countries.
• Prepare and maintain weekly and monthly performance reports.
• Contribute to the creation of engaging content aligned with our commercial brands.
• Track and analyze user insights and performance indicators to identify opportunities for improvement.
• Assist in web and digital audits to ensure quality and consistency across our online ecosystem.