Customer Success Team Lead

The Lead Strategic Customer Success Manager plays a critical role in driving customer retention and long-term client value across DMI’s most strategic enterprise accounts. This role combines direct ownership of high-value client relationships with leadership responsibility managing 3 Customer Success Managers.

Requirements

• 5+ years of experience in Customer Success, Account Management, or post-sale commercial roles within SaaS, data, or analytics-driven businesses
• Demonstrated experience coaching or mentoring Customer Success professionals or operating in a player-coach leadership capacity
• Proven ability to drive retention, renewals, and expansion within complex enterprise customer environments
• Experience supporting senior stakeholders within financial services, governance, legal, or adjacent intelligence markets
• Excellent communication, consultative engagement, presentation, and relationship-building skills
• Ability to clearly communicate value and insights derived from data, research, or intelligence products
• Strong forecasting discipline and Salesforce hygiene
• Self-motivated, commercially minded, and comfortable operating in a fast-paced growth environment

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs