Onboarding Specialist

The Onboarding Specialist will work as part of the global Customer Success Team to deliver outstanding experiences during the client's onboarding journey. The role will involve managing the client onboarding experience, providing initial product training, and driving early product adoption.

Requirements

• 1-3 years of technical or account management experience in client-facing roles, such as SaaS/software onboarding, Customer Success, or Customer Support
• Bachelor's degree or equivalent experience in a relevant discipline
• Experience in strategic planning, goal setting, and performance measurement frameworks
• Resilience in adapting to change and ability to thrive in a fast-paced environment with tight deadlines and complex challenges
• Proven dedication to project ownership, collaboration, and follow-through
• Strong focus on the client experience with a commitment to delivering exceptional client satisfaction
• Excellent personal organizational skills to ensure client commitments are consistently met
• Self-motivated, with the ability to function in core responsibilities with minimal guidance, while setting priorities among competing objectives
• Strong English language proficiency with outstanding written communication and verbal communication skills

Benefits

• Flexible work environment
• Global days of service
• Comprehensive health benefits
• Meeting free days
• Generous time off policy
• Wellness programs