Complaint Processing Analyst
Dillon Engineering ServicesIreland
Posted April 3, 2026
40000 - 40000 EUR
Full Time
About the Company
Dillon Engineering Services is a leading recruitment partner in Ireland that connects top engineering, scientific, and design talent with the country’s most innovative high‑tech sectors, including Bio‑Pharma, Semiconductor, Data Centre, Energy and Construction. Since 2019, the firm has leveraged more than 30 years of combined industry experience to deliver fast, flexible contract and permanent staffing solutions, backed by an extensive database and deep market insight. Candidates benefit from tailored career guidance and access to specialist roles that foster real growth, while clients enjoy responsive, scalable recruitment that aligns talent with project needs. Dillon’s distinctive value lies in its personal relationships, innovative sourcing methods, and long‑term partnership mindset, ensuring success for both employers and professionals.
Job Description
The Complaint Processing Analyst coordinates customer complaint investigations, trending, and analysis for commercial and clinical products. Coordinates with internal departments on root cause problem-solving cases, ensuring corrective and preventive actions are implemented and tracked to completion.
Requirements
- Maintain complaint records in compliance with global requirements.
- Document, investigate, and review non-medical complaint content.
- Review medical complaints that involve non-medical quality issues.
- Ensure all documentation meets Good Documentation Practices, GMP, and GCP standards.
- Identify potentially reportable events and notify relevant functional groups and management.
- Serve as a subject matter expert for complaint handling within the team.
- Liaise with investigation teams to close complaint cases promptly.
- Attend meetings as requested by management or arrange a deputy.
Benefits
- Full-time employment
- Paid time off
- 401k matching
- Relocation assistance
