DigiOps - Customer Specialist

We're looking for a Digital Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You'll speak to our customers over email and online chat, taking a leading role in customer care and support for EV drivers.

Requirements

• Take a leading role looking after Electroverse customers
• Deliver high-quality care and support for EV drivers
• Dig in to the technical side of the product as you solve customer queries
• Get to grips with social media management and brand tone of voice
• Stay up to date with the latest Electroverse features and new releases

Benefits

• 37.5 hours a week
• Core hours of 7 pm - 10 pm, Monday - Friday and one full day at the weekend
• Remote work with some office visits