Senior UX Researcher

As a Senior UX Researcher, you will play a pivotal role in enhancing user experiences, enabling product discovery, and uncovering new opportunities to solve problems across our digital platforms.

Requirements

• Conduct user research through interviews, surveys, usability testing, analytics, and ethnographic methods
• Analyze findings to identify trends, patterns, and opportunities for product and user experience improvement
• Lead R&D and discovery initiatives exploring AI, automation, and new methods to optimize digital product design and strategy
• Facilitate product and strategy discovery workshops
• Develop user personas, journey maps, and other artefacts
• Translate research into UX strategies and roadmaps
• Advocate for user-centred decision-making throughout the product lifecycle
• Continuously evaluate and iterate UX solutions
• Contribute to overall UI/UX governance
• Influence cross-functional collaboration
• Champion innovation and user-centric practices