As a Senior UX Researcher, you will play a pivotal role in enhancing user experiences, enabling product discovery, and uncovering new opportunities to solve problems across our digital platforms.
Requirements
- Conduct user research through interviews, surveys, usability testing, analytics, and ethnographic methods
- Analyze findings to identify trends, patterns, and opportunities for product and user experience improvement
- Lead R&D and discovery initiatives exploring AI, automation, and new methods to optimize digital product design and strategy
- Facilitate product and strategy discovery workshops
- Develop user personas, journey maps, and other artefacts
- Translate research into UX strategies and roadmaps
- Advocate for user-centred decision-making throughout the product lifecycle
- Continuously evaluate and iterate UX solutions
- Contribute to overall UI/UX governance
- Influence cross-functional collaboration
- Champion innovation and user-centric practices