Vice President, Client Experience
dna CommunicationsNew York, New York, United States
Posted May 14, 2026
145000 - 180000 USD
Full Time
About the Company
dna is a fast-growing, small agency with big reach. They deliver an employee experience that makes a difference and invest in their team through various programs, policies, and events.
Job Description
dna is seeking a Vice President, Client Experience to join one of their fastest growing accounts. The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies.
Requirements
- Bachelor’s Degree or higher
- 9-12 years of agency experience
- Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative)
- Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance considerations
- Ability to promote a culture of collaboration and teamwork across organizational functions
- Ability to handle multiple deliverables at once
- Ability to stay calm under pressure and always focus on problem solving
- Outstanding communications skills (verbal, written, and presentation)
- Excellent organizational skills and attention to detail
- Proficiency in sculpting and telling a cohesive story
- Deep knowledge of the pharma regulatory landscape
