Service Manager

The Service Manager is responsible for managing the Service Department operations to achieve planned sales and profitability objectives while adhering to the Company's established procedures. This includes developing an annual department business plan, managing staffing levels, recruiting and hiring employees, and ensuring technician certification and training are up-to-date.

Requirements

• Develop an annual department business plan
• Manage staffing levels and assigned work hours
• Recruit, interview, and hire employees
• Provide feedback, document performance, and address issues
• Assess daily work operations to enhance efficiency and productivity
• Manage technician certification and training
• Implement corrective action for internal process issues
• Ensure 100% compliance with credit and cash management policies
• Complete repair order reviews and closures
• Manage warranty repairs and warranty parts return requirements
• Monitor quality of work and customer satisfaction
• Manage customer relation issues
• Ensure shop equipment and tooling is properly controlled and secured
• Initiate purchase orders for shop equipment and obtain authorization
• Monitor safety and environmental compliance
• Recommend investments in equipment, facilities, personnel, or other to improve operations
• Manage assigned fleet and vehicle maintenance tracking system
• Manage PacLease repair orders and customer signatures

Benefits

• Medical
• Dental
• Vision
• Long-term disability
• Life insurance
• 401(k)
• Paid vacation
• Paid sick leave