IT Support Specialist (x/f/m)

We are looking for an IT Support Specialist to provide technical support to Doctolibers working across Germany, France, and Italy, and to resolve escalated IT incidents, ensure seamless technology operations, and enhance user experience.

Requirements

• Hold a BTS, BA (Hons), or equivalent higher education degree in IT or a comparable technical background
• Have 2+ years of experience in an IT support position
• Have hands-on experience supporting core systems and account management tools such as MS Azure AD, Intune, and Google Workspace
• Are experienced in network configuring and troubleshooting (Cisco Meraki)
• Are fluent in English with excellent written and verbal communication skills

Benefits

• Free comprehensive health insurance for you and your children
• 25 days of paid vacation per year, plus up to 14 days of RTT
• Free mental health and coaching services through our partner Moka.care
• Work from abroad for up to 10 days per year thanks to our flexibility days policy
• Lunch vouchers (Swile card) worth €8.50 per working day, with €4.50 covered by Doctolib
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• 50% reimbursement of your public transport subscription
• Parent Care Program: receive one additional month of leave on top of the legal parental leave
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support