As an Incident Response Associate, you will be a frontline defender of our digital infrastructure. You'll ensure optimal system performance and provide swift, effective technical support, contributing to a secure and efficient environment.
Requirements
- Associate's of Bachelor's degree in Computer Science, IT, or related field (equivalent experience considered).
- 2+ years of experience in an IT support or helpdesk role.
- Familiarity with ticketing systems (e.g. Jira Service Management), IT service management tools.
- Knowledge of cybersecurity best practices and compliance requirements.
- Knowledge of Windows, Mac, and Linux operating systems.
- Intermediate knowledge in unix system administration
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, routing, network architecture).
- Experience with OKTA/SSO and user management.
- Exceptional problem solving and decision-making abilities.
- Strong project management skills and a focus on delivering results on time.
- Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
- Ability to learn new technologies and adapt to changing environments.
- Familiarity with security best practices and incident response.
- Familiarity with AI and machine learning concepts can be beneficial.
- SQL knowledge is a plus.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance