Incident Response Associate

As an Incident Response Associate, you will be a frontline defender of our digital infrastructure. You'll ensure optimal system performance and provide swift, effective technical support, contributing to a secure and efficient environment.

Requirements

• Associate's of Bachelor's degree in Computer Science, IT, or related field (equivalent experience considered).
• 2+ years of experience in an IT support or helpdesk role.
• Familiarity with ticketing systems (e.g. Jira Service Management), IT service management tools.
• Knowledge of cybersecurity best practices and compliance requirements.
• Knowledge of Windows, Mac, and Linux operating systems.
• Intermediate knowledge in unix system administration
• Basic understanding of network concepts (TCP/IP, DNS, DHCP, routing, network architecture).
• Experience with OKTA/SSO and user management.
• Exceptional problem solving and decision-making abilities.
• Strong project management skills and a focus on delivering results on time.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Ability to learn new technologies and adapt to changing environments.
• Familiarity with security best practices and incident response.
• Familiarity with AI and machine learning concepts can be beneficial.
• SQL knowledge is a plus.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance