Customer Service Team Leader

We are looking for a Team Leader to manage a team of Customer Experience representatives in our Mexico City office. The ideal candidate will have experience in people management, process improvement, and data analysis, with a strong focus on customer success and team performance.

Requirements

• Bachelor's degree or equivalent experience
• 2+ years of people management or team lead experience
• Experience in pulling data and using data to influence decisions
• Knowledge of Salesforce, Chartio, and Excel/Google Sheets
• Experience in the tech, restaurant, or logistics industries
• Familiarity with working with large, diverse customer support, operations, and sales organizations
• Bilingual in Spanish and English

Benefits

• Comprehensive benefits
• Perks