Global Advocate - RPO
DoorDash MexicoMexico City, Mexico
Posted October 28, 2025
Full Time
About the Company
DoorDash is a technology and logistics company that empowers local economies and is committed to diversity and inclusion.
Job Description
We are seeking a Global Advocate - RPO to join our Customer Experience Team, responsible for supporting teammates with questions and casework, ensuring a stellar customer experience. As an Elite 0.5% Customer Support Agent, you will interact with customers in real-time, resolving complex issues and maintaining a warm, personable tone. You will receive specialized training to develop into an Elite agent, and will be empowered to create "Golden Chats" that showcase your ability to adapt to unique customer needs.
Requirements
- Empathy, adaptability, and strong problem-solving skills
- Cross-functional work across different departments
- Guiding others to find solutions
- Tracking and trending data to improve department performance
- Ownership of complex cases and empowerment to find resolutions
- Occupancy review and efficient staffing
- Sharing end of shift reporting to arm peers with trends
- Leadership potential development
- Learning and staying up-to-date with processes, policies, and changes
Benefits
- Comprehensive health benefits
- Great compensation packages
