Front Desk Agent

The Front Desk Agent is responsible for greeting, registering, and assigning rooms to guests of the hotel. They must be able to compute bills, collect payments, and make change for guests, as well as keep records of room availability and guests' accounts.

Requirements

• Greet, register, and assign rooms to guests of hotel.
• Compute bills, collect payments, and make change for guests.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
• Answer inquiries pertaining to hotel services, registration of guest.
• Record guest comments or complaints, referring customers to managers as necessary.
• Maintains a professional work environment with supervisors and other staff.