Assistant Manager - Key Accounts - Express Logistics

This position is for an Assistant Manager responsible for owning and managing the customer experience for large (Maha) customers, focusing on end-to-end shipment processing and issue resolution. The role involves data analysis, sales strategy, and identifying opportunities to improve customer service and experience, leading to increased sales and performance metrics.

Requirements

• Own and manage customer experience for large (Maha) customers.
• End to end responsibility for customer experience/ essential services.
• Manage end-to-end shipment process.
• Own customer issues and facilitate timely solutions.