Front Desk Supervisor

Front Desk Supervisor at TownePlace Suites Kendall, providing guidance and leadership to ensure consistent quality customer service. Empowering associates to take initiative and contribute to the success of the property.

Requirements

• Communicate effectively with staff and guests
• Provide clear direction and assign tasks
• Greet guests with a friendly and sincere welcome
• Promptly complete registration process and input information into computer system
• Verify and imprint credit cards for authorization
• Handle cash and make changes
• Answer telephone and input messages into computer
• Resolve customer complications and complaints
• Manage Third Party Internet billing and arrivals
• Train new agents in daily duties
• Monitor and track time and attendance of associates
• Ensure high Associate Satisfaction scores

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts