Application Support Analyst - 26124

As an Application Support Analyst, you will provide first-level support for Enverus software applications, data, products, and services, resolving product or service issues and responding to internal and external customer questions efficiently and effectively. You will work well in group problem-solving situations, look for ways to improve and promote quality, and manage difficult or emotional customer situations. You will also respond promptly to customer needs and solicit customer feedback to improve service.

Requirements

• High school degree or equivalent, bachelor's degree preferred
• 1+ years of customer service experience, where application support is a primary job function preferred
• Experience with call center software and/or Salesforce is desired
• Windows, Microsoft Office, and macOS knowledge
• Ability to work nigh shifts starting between 8 PM to 11 PM IST
• Excellent written and verbal communication skills
• Solid organizational skills, including attention to detail and multitasking skills to meet deadlines
• Maintaining a helpful attitude, working collaboratively and cooperatively in a team environment, and the ability to work with cross-functional teams
• Able to work independently in a fast-paced customer service environment without requiring immediate supervision
• Ability to follow procedures and documentation in problem resolution and rapidly diagnose production issues
• Interested in working night shifts
• Having good computer skills, like installing/uninstalling the software's