Customer Service Representative
Drive ITNew York, New York, United States
Posted April 4, 2026
Full Time
About the Company
Drive IT is a technology consulting firm that partners with businesses to turn ambitious ideas into operational realities. The company specializes in innovative IT solutions, including custom software development, digital transformation, and cloud services designed to exceed client expectations. Drive IT differentiates itself through a bold, forward‑thinking approach that blends creative problem‑solving with actionable strategies, empowering clients to disrupt their markets. Its culture of continuous innovation and a hands‑on partnership model ensures clients receive tailored, high‑impact solutions that drive measurable growth.
Job Description
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
Requirements
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Benefits
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
- Signing bonus
