Retail Support Specialist

DSI is seeking a Retail Support Specialist to provide hands-on, frontline support to AT&T customers inside high-traffic national retail environments. The successful candidate will engage directly with customers and retail partners to resolve account, billing, device, and service concerns.

Requirements

• Strong customer service and communication skills
• Ability to handle high-stress or escalated situations with professionalism
• Proficient in multitasking and navigating complex systems
• Detail-oriented with strong problem-solving abilities

Benefits

• Medical, Dental, Vision, and Life insurance
• 401k Plan with employer matching after one year of employment
• Paid vacation, personal/sick days, and bereavement time after 90 days
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training