Principal, Technical Success Engineer

We are seeking a Principal Technical Success Engineer to join our team. As a technical leader, you will be responsible for resolving complex endpoint issues, influencing product design and engineering architecture, and strengthening the technical foundations of Customer Success. The ideal candidate will have experience with Windows and macOS internals, security ecosystems, and endpoint agents, as well as strong leadership and communication skills.

Requirements

• 7+ years in a technical customer-facing role
• Deep experience with enterprise security ecosystems
• Kernel level understanding of Windows and macOS internals
• Ability to rapidly reverse engineer unexpected endpoint behaviors
• Experience building or analyzing endpoint agents with high performance, security, and low footprint requirements
• Hands on experience with complex debugging across endpoints, networks, agents, backend services, data flows, and APIs
• Demonstrated experience mentoring technical teams and establishing high-quality technical processes
• Ability to translate technical findings into actionable recommendations for customers, internal teams, and executives
• Exceptional written and verbal communication skills; strong executive presence

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Employee Stock Option