Retail Shift Manager

The Retail Shift Manager assists location management in executing retail operations to ensure optimal customer experiences. This role is responsible for maintaining operational readiness through exceptional cleanliness, proper staffing, and adherence to high retail and operational standards using prescribed policies and procedures.

Requirements

• Executes established Standard Operating Procedures (SOPs) during assigned shifts
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members
• Assigns work tasks and activities to associates while ensuring all associates take mandated rest breaks and meal periods
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associates
• Operates POS systems and processes transaction voids while following all company cash handling policies and maintaining proper cash security protocols
• Monitors inventory levels, assists with merchandise receiving, and processes invoices accurately
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Delivers exceptional customer service through knowledgeable, professional staff
• Coaches associates on product knowledge and customer engagement

Benefits

• Competitive Salary
• Daily Pay
• 20% Hudson, HMSHost & Dufry Employee Discount
• Paid Time Off
• Personal and Parental Leave Programs
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development