Application Support Engineer

DXC Technology is seeking a motivated Application Support Engineer to join their technical team providing application support to a major client. The role involves resolving software issues, monitoring performance, and performing root cause analysis. The team is located in the Reading area and works in a hybrid model with up to 3-4 days on site per week.

Requirements

• Performing early morning health checks to ensure applications are operational before users log in
• Monitoring, diagnosing, and resolving technical issues related to Windows desktop and server-based applications
• Managing incoming support requests, ensuring all issues are troubleshot and prioritised according to SLA
• Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments
• Actively tracking application health using performance management tools, log files, and automated alerts
• Investigating Windows Event Viewer and application logs to identify root causes of errors
• Creating and updating knowledge base articles and 'how-to' guides for common fixes
• Collaborating with application engineers and liaising with the client regularly
• Identifying and implementing continual service improvement activities

Benefits

• 25 days holiday (with options to increase)
• Comprehensive Flex benefits scheme
• Pension
• Life Insurance
• Health Insurance
• Travel Insurance