Dynatrace Implementation Engineer
DXC TechnologySão Paulo, São Paulo, Brazil
Posted April 14, 2026
Full Time
About the Company
DXC Technology helps global enterprises run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.
Job Description
The Dynatrace Implementation Engineer is responsible for providing technical support and expertise in the deployment, configuration, and maintenance of Dynatrace solutions. The ideal candidate will possess strong troubleshooting skills, a deep understanding of performance monitoring tools, and excellent customer service abilities.
Requirements
- Provide first and second-level support for Dynatrace-related issues.
- Respond to and resolve customer inquiries and support tickets in a timely manner.
- Diagnose and troubleshoot performance and configuration issues within Dynatrace environments.
- Monitor and manage incidents related to Dynatrace.
- Perform root cause analysis for recurring issues and implement solutions to prevent future occurrences.
- Escalate complex issues to senior support staff or Dynatrace vendor support as needed.
- Assist in the configuration and optimization of Dynatrace environments.
- Implement best practices for monitoring, alerting, and reporting to ensure comprehensive coverage and minimal false positives.
- Collaborate with internal teams to customize Dynatrace solutions to meet specific application and infrastructure needs.
- Provide training to customers and internal teams on Dynatrace features, functionality, and best practices.
- Develop and maintain detailed documentation, including configuration guides, troubleshooting steps, and FAQs.
- Create and update knowledge base articles to help customers resolve common issues independently.
- Identify opportunities for improving support processes and enhancing customer
Benefits
- Various benefits
- Competitive salary