RR-0257219- Manager Infrastructure services

Excellent knowledge of Nexthink Infinity Platform, leading technical calls, governance, and business reviews. Strong analytical and project management skills. Adaptable and flexible work style.

Requirements

• Excellent knowledge of Nexthink Infinity Platform
• Leading client and vendor technical calls
• Leading and driving the monthly governance
• Presenting the quarterly business review
• Driving value realization and business outcome with potential savings for the customer
• Knowledge of creating remote actions, campaigns, and workflows
• Proactive analysis to bring improvement in DEX score
• Creating relevant alerts, dashboards, reports for the client
• Creating Remote Actions specifically to fix common incidents
• Creating custom scripts and custom dashboards
• Excellent knowledge of NQL queries
• Work on various reporting and analytics projects
• Understanding customer’s business needs
• Project management activities according to agreed services
• Translate reporting needs into production reports and dashboards
• Work across functional lines for consistent data quality
• Develop and maintain dashboards to visualize data using Power BI or Power Point
• Automate data preparation and report creation
• Development of ad-hoc reports as necessary
• Providing valuable insights to drive improvement opportunities
• Adapt in creating and maintaining project/activity management documentation
• Technical advice and lead on projects
• Day-to-day support for ad-hoc analysis

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance