Job Description: To support our growth in the ServiceNow Business Group in Belgium, we are looking for ServiceNow Technical Consultants. The role is responsible for supporting customers in the successful implementation and use of ServiceNow, including configuration, tailoring and coaching to meet their unique business requirements.
Requirements
- Design and shape the technical architecture of the ServiceNow platform and support complex development approaches in collaboration with business analysts and functional consultants.
- Act as trusted Technical Advisor/Expert.
- Implement functionalities to meet customer requirements using the front-end and back-end capabilities on the ServiceNow platform.
- Implement integrations between ServiceNow and external systems, using technologies like SOAP and REST Webservices, JDBC, LDAP, etc.
- Produce technical documentation.
- Bachelor/master’s degree in business, computer science or related field preferred or equivalent combination of education and experience.
- Relevant work experience within the ServiceNow platform (GRC/IRM, ITOM, HRSD SecOps and/or other topics).
- Experience in consulting external customers.
- Knowledge of ITSM and agile ways of working frameworks like DevOps, IT4IT, ITIL.
- Strong experience in the full life cycle of Software Development, from business requirements analysis to solution design, testing and go-live.
- Experience in system performance analysis and documentation.
- Experience on technical implementations of various ServiceNow modules.
- Mastering web technologies like JavaScript, AJAX, HTML, AngularJS with ServiceNow.
- Scripting proficiency in ServiceNow Client Scripts, Business Rules, UI policies, Access Control, Validation Scripts, background scripts.
- Expertise in creating and configuring tables, forms, lists, reports, workflow editor, email notifications and managing data under ServiceNow support & administration.
- Expertise in writing test plans, test scripts, test cases and generating reports in defect report tools from the market.
- Strong personal commitment to quality service.
- Good to have experience dealing with technical end-users in a service-oriented role.
- Highly focused on customer satisfaction.
- Ability to switch between multiple tasks/projects/contexts.
- Curious and self-learner.
- Ability to assume leadership and work without direct supervision.
- Strong interpersonal communication skills and like working with customers in problem solving mode.
- Capacity to travel which will be necessary but is not integral to this position.
- Fluent in Dutch or French and English.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
