eCommerce Operations Manager

Elevate customer experience of dysoncanada.ca through day-to-day management, coordination, execution and audit of site’s operations and customer experience. Leverage analytics and customer feedback to suggest ideas for future enhancements, increase conversions and NPS. Act as liaison between E-commerce, IT, and other key stakeholders to investigate and escalate issues that arise.

Requirements

• Bachelor’s degree in Business, Marketing, eCommerce, or related field
• Minimum 4 years’ experience in eCommerce, ideally within a direct-to-consumer environment
• At least 2 years in eCommerce operations roles, with hands-on ownership of site functions and business processes
• Proficient in major web analytics and reporting tools
• Experience with Content Management and eCommerce systems
• Strong analytical & problem-solving skills
• Excellent communication and presentation skills
• Proven ability to identify new opportunities using customer insights and data-driven analysis
• Exceptional project management skills
• Skilled in writing clear, actionable project briefs
• Proficient in JIRA for managing tasks, workflows, and issue tracking

Benefits

• Dyson Matching RSP contributions
• Company Paid Life Insurance and Accidental Death and Dismemberment (AD&D)
• Short-Term and Long-Term Disability
• Employee Referral Program
• Dyson Product Discounts
• Competitive Paid Time Off including Floater Holiday, Sick, and Vacation Time
• Generous Maternity Leave Program
• Employee Assistance Program