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Job description
Act as the first point of contact for client queries, software-related issues, and technical troubleshooting. Understand and document user-reported issues, focusing on application errors, system bugs, or usage-related challenges.
Respond to incoming client queries via calls, emails, or ticketing systems. Identify and understand software problems based on user-reported symptoms, and collaborate with internal and external teams to escalate critical software problems and provide timely resolution.
Good communication skills, problem-solving, logical thinking, and pattern recognition skills are required. Experience in software tech operations and support functions is preferred.
Company
Finance • Tech, Software & IT Services
Easebuzz is a full-stack payment solutions platform serving over 250,000 businesses across India. The company provides a comprehensive suite of APIs and tools to digitize and streamline financial operations, including payment collections, disbursals, automated reconciliation, vendor payments, and sub-merchant management. Easebuzz caters to a diverse clientele, ranging from SMEs and startups to mid- and large-scale enterprises in sectors like e-commerce, education, and finance. They position themselves as a one-stop solution for businesses seeking to simplify and optimize their entire payment ecosystem, offering scalable and integrated financial technology solutions.
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