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Job description
Join our Product Support team as a Software Support Specialist - Technical and become an expert in our Rent Manager Property Management Software. You'll help customers resolve technical issues and get the most out of our software.
Troubleshoot software and technical issues via phone, email, and remote sessions, guide users with clear communication and best practices, document and track issues using ticketing software, and collaborate with internal teams to improve processes and customer satisfaction.
We're looking for candidates with strong problem-solving, troubleshooting, and communication skills, and experience in technical support, help desk, or customer-facing service roles.
Company
Tech, Software & IT Services • Design
London Computer Systems (LCS), founded in 1987, is a technology company providing comprehensive business solutions to clients across the United States and internationally. LCS specializes in two core areas: property management software through its Rent Manager platform, and IT services encompassing network design, implementation, support, data security, and web development. LCS distinguishes itself by offering an integrated suite of products and services, streamlining operations for businesses. They provide solutions for property management, VoIP phone systems, and custom website development, supported by dedicated customer service and a commitment to leveraging technology for business advancement. This makes LCS an attractive employer for professionals seeking to contribute to impactful technological solutions.
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