Care Navigator, BH Specialist

As a Care Navigator Behavioral Health Specialist, you will provide direct outreach and support to behavioral health patients and their families, addressing complex social determinants of health needs and connecting patients to community resources. The role requires a bachelor's degree, 1-2 years of experience, and strong organizational and time management skills. The ideal candidate will be able to multitask effectively and have excellent customer service skills.

Requirements

• Work collaboratively with the BHC to assess SDOH needs and connect patients to community-based agencies for assistance.
• Provide referral bridging to access mental health services internally and externally; help coordinate care with healthcare providers.
• Research and maintain a comprehensive community resource database for behavioral health services;
• Provide case management support for an active caseload of behavioral health patients;
• Administer behavioral health screening tools (PHQ-9, GAD-7) under the direction of the BHC and after completing training;
• Assist patients with form completion to access community resources and benefits when literacy or language barriers exist;
• Help patients navigate services provided by third-party agencies;
• Collaborate with legal service agencies and educate patients about their rights as tenants and workers;
• Support direct service programs as needed;
• Participate in supervision meetings with the collaborating BHC;
• Participate in professional development and team trainings focused on community resources and the intersections of social justice and community health work;
• Serve as a liaison between NeighborHealth and community behavioral health agencies;
• Support student interns volunteering with the Care Navigation team;
• Assist with training and orienting new Care Navigators;
• Maintain timely and accurate documentation in Epic (telephone encounters and CRM);
• Additional Responsibilities:

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Dental Insurance
• Vision Insurance
• CPR certification
• Licensure/Certification as required