Branch Manager
Eastern BankMassachusetts, United States
Posted May 5, 2026
59594 - 95776 USD
Full Time
About the Company
Eastern Bank, founded in 1818, is Greater Boston's leading local bank and the largest bank-owned independent investment advisor in Massachusetts. With approximately 110 locations across New England, Eastern Bank offers a comprehensive range of banking and wealth management solutions through its Cambridge Trust Wealth Management and Private Banking divisions. The company is known for its strong community support, having donated over $240 million since 1994, and for fostering an inclusive culture that values relationships with customers, colleagues, and communities.
Job Description
Job Summary: The Branch Manager is responsible for the overall management of a mid-sized banking office, proactively guiding sales activities, ensuring superior customer service levels, and managing daily operations. Key responsibilities include promoting Eastern Bank through community involvement, collaborating with internal business partners, managing and developing branch staff, and identifying and resolving customer issues.
Requirements
- Proactively sells the bank's products and services to existing customers and prospects
- Guides the sales efforts of the platform team
- Ensures superior customer service levels
- Manages the daily operations of a retail bank branch
- Promotes Eastern Bank through community involvement
- Collaborates with internal business partners
- Manages and develops branch staff
- Identifies and resolves customer issues
Benefits
- Robust benefits and retirement package