Contact Centre Agent
Eastern HealthMelbourne, Victoria, Australia
Posted March 24, 2026
Full Time
About the Company
Eastern Health is one of Melbourne's largest public health services, providing a range of emergency, surgical, medical and general healthcare services to a diverse community.
Job Description
Contact Centre Agent role at Eastern Health, providing customer care services over the phone, with possibility of working remotely after 3 months. Opportunity to make a difference in people's lives, working with a supportive team in a diverse community.
Requirements
- Engage with the community and provide guidance on available services
- Professionally interact with internal staff and departments across all sites
- Liaise with Eastern Health doctors via a priority response line
- Show empathy and understanding on an individual basis
- Think outside the box
- Work well under pressure, reliable and flexible
- Team Player
Benefits
- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly & supportive teams
- Commitment to Diversity, Equity and Inclusion
- Fitness Passport for work-life balance
- Employee Assistance program accessible for you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to Private Health Insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all of our Hospitals
