The Technical Service Representative (TS-Rep) aims to enhance customer satisfaction and business growth by providing expert technical support for Eastman’s AMI products in the Films division, particularly focusing on PVB applications in Architectural and/or Automotive sectors. The role involves a blend of technical expertise and customer engagement, requiring problem-solving abilities, effective communication skills, and the capacity to work independently while traveling.
Requirements
- Work safely and support the All In For Safety effort through training, observations and encouraging good safety behavior among co-workers and customers
- Serve as fully competent knowledge experts in customers’ area of practice to support external customers and internal partners
- Monitor competitive activities and report findings to internal stakeholders
- Provide remote and on-site technical support and training to customers
- Maintain strong relationships with customers and industry contacts to enhance collaboration and service delivery
- Support opportunity management processes that prioritize, track, and drive opportunities to align with business strategy (new business, protect, & grow opportunities); uses consultative selling skills to effectively communicate & capture value to execute commercialization
- Develop and follow Territory Management Plan to ensure maximum business growth
- Collaborate with internal teams to drive application development and product improvements
- Develop technical literature to support new products and techniques and generate physical property/performance data to support technical service and market needs
- Provide leadership by leading small project teams as appropriate, helping to solve complex problems on multi-functional teams, leading lab or organizational competency efforts and providing responsive help to teams and others across Eastman organizations
- Effectively document work with written and oral communication both internal to Eastman via technical reports, service call reports, presentations and/or poster sessions and externally via thorough email documentations and formal presentations
- Actively participate in team meetings, share and record / capture knowledge
- Travelling (80% or more) within Americas
- Prioritize travel and project responsibilities with respect to business strategy, budget, and workload
- Provide training/mentorship to less experienced teammates
Benefits
- Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future
- Robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life
- Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling
- 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings
- Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments
- Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career
