Product Support Specialist

Monroe Tractor is seeking a knowledgeable and driven Product Support Specialist to serve as the subject matter expert for Wirtgen, Road Construction & Mining Machinery product lines. The role requires a deep understanding of road construction equipment, asphalt and concrete milling, paving, soil stabilization, and other heavy equipment applications.

Requirements

• Increase market share and profitability for the stated range of products within the geographic area.
• Develop relationships and network throughout the industry to monitor and participate in all product activities.
• Assist the Sales force with product demonstrations and technical presentations.
• Deliver all new machines and provide onsite operation and maintenance training.
• Communicate regularly with the store/branch managers and full line sales professionals to share information on activity within their regions.
• Be a primary channel of communication for product technical and commercial issues with our manufacturing partners.
• Provide training for our customers and employees, which includes continual education on developments for our product line, as well as that of our competitors.
• Assist customers with parts, service and repair requirements.
• Coordinate delivery and pickup of equipment as needed by customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Generous Paid time off Policy
• Short/Long Term Disability